1.1. We usually dispatch item(s) within 5-7 working days by courier service to a UK delivery address.
1.2. Estimated delivery time is noted in each item listing and commences from cleared payment notification.
1.3. We arrange dispatch of item(s) when we receive cleared payment notification.
1.4. All goods will be delivered in accordance and confirmed from your order. A valid signature will be required on collection or delivery. Any item delivered in damaged conditions, upon receipt of goods all courier/delivery paperwork must be signed for as damaged.
1.5. Carrier will deliver to payment postal address or alternatively agreed postal address at time of purchase. It is your responsibility to make arrangements to receive the goods. If carrier is unable to deliver due to “no answer” the goods will be delivered to your local courier depot. It is your responsibility to collect the goods in this event. We will not be liable for lost goods if they have been delivered to a local courier depot and can no longer be traced.
1.6. For reasons of health and safety and to avoid any property damage most bulky/heavy items will only be delivered to ground floor locations at the delivery address, if you are unsure please contact us prior to placement of your order.
1.7. FREE P&P delivery offer valid only for UK Mainland over £50.00.
1.8. If requested delivery address is NON UK Mainland we quote further postage charge based on item weigh and dimensions. I.e. THE POSTAL SERVICES ADD SURCHARGES TO DELIVERIES TO THE FOLLOWING POSTAL AREAS NORTHERN IRELAND, CHANNEL ISLANDS, ISLE OF MAN, AND ISLES OF SCILLY BT, IM, TR21-25. THE HIGHLANDS AND ISLANDS OF SCOTLAND - POSTCODE: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
1.9. All international delivery will need to be agreed prior to confirming your order. We will quote the appropriate P&P charge, however we will not deliver to outside of the UK without the tracking option. This is to protect both of us from loss. Please bear this additional cost in mind before placing an order.
1.10 if you have a question to ask. you can contact us as follows: