2.1 We do accept returns. Item must be returned to us in original condition with original packing, Please contact us prior to return of the goods. Return carriage charges are at the buyer’s expense.
2.2 Customers are advised that goods being returned are at their cost, where the purchase has been made & goods have been dispatched to a country other than the UK (Including Northern Ireland). This will apply to all instances including goods damaged in transit.
2.3 Please be aware of this before making any purchase.
2.4 If your item is damaged during transit, please call us or contact us immediately "Damages@imaginexfurniture.co.uk" to arrange a replacement and to discuss the return of the damaged goods. If there is any doubt please sign for the goods as “damaged”. It would assist your claim for damages if documentary proof was provided ie. a picture.
2.5 If you have received an item which does not match the original item description and you wish to return it, please call us immediately to arrange for the original item to be dispatched to discuss the return of the incorrect item.
2.6 On receipt of goods you have 48 hours to contact us for a refund or replacement. Please ensure you check your goods immediately to avoid disappointment.
2.7 We will not entertain refunds (not original item description) or replacements after 48 hours.
2.8 If the item is returned un-opened and in its original condition we will refund the item cost minus postage and handling charges. Please note we will NOT refund any item that has been assembled or modified in any way or form.
2.9 All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post, it is therefore advisable to take out postal insurance. Or, alternatively, to send the package by recorded / special delivery or Parcelforce.
2.10 Returned goods for whatever reason must be returned to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturers instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier and you must co-operate and allow a suitable time for the courier to collect at an appropriate time. We may instruct you to return via Royal Mail or equivalent Postal Service within you own country and we shall refund such costs to you at time of refund.
2.11 Any refund amount will only cover the amount of your actual purchase price and will not include any P&P.
2.12 Items will be subject to a 10% (or £1.00 minimum) handling fee, this will be to cover the associated costs.
2.13 Please contact us if your item is faulty.
2.14 Please contact us by telephone or email (see contact details below)
2.15 We do not provide returns postage on FREE delivery.