We usually dispatch item(s) within 5-7 working days by courier service to a UK delivery address. Estimated delivery time is noted in each item listing and commences from cleared payment notification. All goods will be delivered in accordance and confirmed from your order.
Imaginex operate a no quibble returns policy. Items must be returned to us in their original packaging. Please tell us immediately if the item is damaged in any way.
There will be a 20% handling charge on all Italian Furniture Orders as they are made to order and delivered directly from our Supplier in Italy.
Return carriage charges are at the buyer’s expense.
You may cancel your order any time within fourteen (14) days, beginning on the day after you received the goods. To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.
We want you to be happy with your purchase. If you're not, just return the product to us, and we'll exchange or refund it. You are entitled to a full refund if you request one in writing within 14 of receipt.