Shipping Information

ImagineX Furniture & Interiors aims to provide you with a high class shopping experience every step of the way. We assure you that we take all due precautions so that your furniture reaches you in brand new condition and on time.
Maximum Order Delivery Time
On placing your order, you will receive an email containing a summary of the items you have purchased and you will be advised on ow long the delivery time is estimated at. However delivery may take slightly longer in some cases due to unforeseen circumstances such as bad weather, courier errors and others. Please check your emails regularly for such updates. 
Our furniture coming from UK Suppliers typically will take around 2-3 Weeks to arrive. 4-5 Weeks for some specialist ranges. The maximum delivery time we quote is for our furniture sourced directly from Italy which is 'Made To Order', estimating 6-8 Weeks delivery time due to the nature of the order. Some items maybe out of stock or discontinued. In this instance you will contacted to advise whether you would like to cancel the order or wait until the item is back in stock.
 
Shipping Charges
ImagineX Furniture & Interiors offers FREE DELIVERY on all furniture items.
International Shipping
No, right now we don’t ship internationally. We only send items to UK Mainland addresses. If you are unsure whether or not your address is covered by our delivery service please contact us and provide your full address.
 
Different delivery time for some products
Some products in our catalogue might be directly shipped by our partners and usually take longer time to reach your doorstep.
Delivery of the order is only done on business days. Business days are defined as all working days from Monday to Saturday, excluding national holidays.
  
How to track your Order?
We send you an email confirming the shipment of order along with the details that contains the tracking number and the name of the logistics provider. You can Visit the website of the logistics provider and enter the tracking number for your shipment details.
 
What if shipment information is not clear even after using my tracking number?
 If you are unable to track your order due to the courier website not keeping your order updated, please contact us and we will contact them directly.
 
I haven’t received my order even after the estimated delivery date
 You can call the courier partner with your tracking reference number for clarification. If you are not happy with the information they provide to you, please give us a call with order number and we will be happy to help you.